Privacy Policy

Overview

Health264 ("we," "our," or "us") is committed to protecting the privacy and security of your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare technology platform and services.

As a healthcare technology provider in Namibia, we comply with applicable data protection laws, healthcare regulations, and international best practices for health information privacy and security.

Information We Collect

Health Information

• Medical records and health history
• Vaccination records and immunization schedules
• Medication information and prescriptions
• Appointment and treatment records
• Laboratory results and diagnostic information

Personal Information

• Name, date of birth, and contact information
• National identification numbers (pseudonymized)
• Insurance information and coverage details
• Emergency contact information
• Family health groupings and relationships

Technical Information

• Device information and IP addresses
• Usage patterns and platform interactions
• Authentication and security logs
• Performance and error reporting data

How We Use Your Data

Primary Healthcare Purposes

• Providing healthcare services and treatment coordination
• Managing vaccination schedules and health reminders
• Facilitating communication between patients and providers
• Processing insurance claims and billing
• Maintaining comprehensive health records

Platform Operations

• User authentication and account management
• System security and fraud prevention
• Platform improvement and feature development
• Technical support and troubleshooting
• Compliance monitoring and reporting

Public Health Initiatives

• Population health analytics (anonymized)
• Disease surveillance and outbreak prevention
• Healthcare policy development support
• Research and development (with consent)

Data Protection Measures

Pseudonymization

We use advanced pseudonymization techniques to protect patient identities. Personal identifiers are replaced with participant numbers, ensuring that health data cannot be directly linked to individuals without additional authorization.

Encryption

All health data is encrypted both in transit and at rest using industry-standard encryption protocols. This ensures that even if data is intercepted, it remains unreadable without proper decryption keys.

Access Controls

We implement strict role-based access controls, ensuring that only authorized healthcare professionals can access patient information relevant to their care responsibilities.

Data Sharing and Disclosure

Healthcare Providers

We share your health information with authorized healthcare providers involved in your care, including doctors, nurses, specialists, and other medical professionals within our network.

Insurance Companies

With your consent, we share necessary information with insurance providers for claims processing, coverage verification, and payment coordination.

Government Agencies

We may share anonymized population health data with government health agencies for public health monitoring, policy development, and disease surveillance purposes.

Legal Requirements

We may disclose information when required by law, court order, or to protect public health and safety in accordance with applicable legal frameworks.

Your Privacy Rights

Access Rights

• View and download your complete health records
• Request copies of your information in electronic format
• Access audit logs showing who has viewed your data

Control Rights

• Update and correct your personal information
• Restrict access to specific health information
• Withdraw consent for non-essential data processing
• Request deletion of data (subject to legal requirements)

Communication Preferences

• Choose how and when you receive health reminders
• Opt out of non-essential communications
• Select preferred communication channels

Security Measures

Technical Safeguards

• Multi-factor authentication for all user accounts
• Regular security audits and vulnerability assessments
• Automated threat detection and response systems
• Secure cloud infrastructure with redundant backups

Administrative Safeguards

• Comprehensive staff training on privacy and security
• Regular policy updates and compliance monitoring
• Incident response procedures and breach notification
• Third-party security certifications and audits

Physical Safeguards

• Secure data centers with restricted access
• Environmental controls and monitoring systems
• Secure disposal of hardware and storage media

Privacy Contact Information

If you have questions about this Privacy Policy, want to exercise your privacy rights, or need to report a privacy concern, please contact our Privacy Officer:

We will respond to your privacy inquiries within 30 days and work with you to resolve any concerns about how your information is handled.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes through our platform and provide the updated policy with a new effective date.

Your continued use of Health264 services after policy updates constitutes acceptance of the revised terms.